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Terms and conditions applyUnderstanding the Construction Client
David Boyd and Ezekiel Chinyio
Product details
Format: Book
Pages: 314
Publisher: Blackwell Publishing
Date Published: Oct 2006
Stock Code: 58606
Binding: Paperback
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Description
This book breaks new ground by creating a framework to understand clients' actions and needs by focusing on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.
The book offers well researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these clients' business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client's perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly, practical guide and a significant text.
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