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| Frequently Asked Questions |
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Q: I’ve visited your website a few times and want to order a book, but I can’t seem to reach the order page.
A: If you are ordering for the first time you should fill out a profile in order to use the secure online ordering facility. This can be done by clicking on the: Login icon near the top of the website and follow the prompts.
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Q: I've ordered from your website before but I am having problems logging back into the website. How can I log back in?
A: Please make sure that all characters are in the correct case and that both your e-mail and password are the same as the first time you logged into the site.
If you have forgotten your password, please go to I’ve forgotten my password and your password will be sent to you.
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Q: I want to order from your website. How long does it usually take for an order to be processed and delivered?
A: All UK orders received by 15:00 are expected to be processed for despatch to you by the next working day (subject to availability). Should there be any delay with your order, you will be notified by e-mail. Should you wish to contact us about your order please do so by emailing us at:orders@ribabooks.com
Overseas orders usually take 7-21 working days for standard overseas delivery. We do however offer an urgent delivery service which we can quote for if you tick the Urgent Delivery box on your payment details page. All orders can be sent this way. Please contact:orders@ribabooks.com
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Q: I placed an order yesterday but I’m not sure the information was received. Can I find out if you've received it?
A: After placing your order, an automatic e-mail confirmation will be sent to you with your order details on it. If you have placed an order and do not receive an e-mail, please contact us at:orders@ribabooks.com
and we will be glad to help with any enquiry.
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Q: There appears to be a mistake on my order confirmation and I want to change my order. How can I do this?
A: If you wish to alter any of the details on your order please do not hesitate to contact us at: orders@ribabooks.com
Tel: +44 (0) 207 256 7222, or Fax: +44(0) 207 374 2737, and we will be happy to amend your order for you.
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Q: I'm looking for publication that I cannot find on your website and I want to know if it is still in print.
A: If you want to find out about any publication we have a customer BookFind service please leave your enquiry there or email us at: comments@ribabooks.com and we will do our best to help you with your enquiry.
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Q: I want to return my goods. How do I go about this?
A: If you have query about returning goods please contact us at: comments@ribabooks.com
and we will advise you how to go about this.
All goods authorised for return should be sent to: RIBA Bookshops, 15 Bonhill Street, London, EC2P 2EA. UK.
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Q: I’m interested in the software demos on your website. Who do I contact if I want more information about it?
A: If you need any assistance with any of the software on our website, please contact: marketing@ribabookshops.com
or use the telephone helpline numbers listed at the bottom of each of the software pages.
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Q: I have searched your catalogue for an old edition of a JCT contract and I can’t find it, how can I get hold of this?
A: We do stock a number of old editions of JCT and other building contracts. Please contact our sales department at:sales@ribabookshops.com
who will be happy to advise you as to availability and cost.
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