| How to order |
Ordering is simple. Use the Search Facility to find your particular item – you can search by words or by stock code, or alternatively browse through the different subject areas. When you have made your selection, simply click ADD TO BASKET and follow the instructions. There are a number of ways in which you can place your order:
- Order online: follow the instructions and order securely online and pay by credit/debit card. Despatch is free to UK addresses for orders over a value of £50 (excluding VAT)
- Order online, pay by cheque: follow the instructions, but instead of ordering online using your credit/debit card or customer account, select the PAYMENT BY CHEQUE option. We will then hold on to your submitted order until your cheque is received (cheques payable to RIBA Enterprises)
- Order by telephone: follow the instructions, but instead of ordering online, CALL US on +44 (0)20 7256 7222 when your order is complete and we will take your details over the telephone. (09.00 – 17.30 GMT)
- Order by post/fax: follow the instructions, but instead of submitting your order on-line, you may print the completed order and either fax it to us on +44 (0)20 7374 2737 with your payment details or post it to our Mail Order team, contact details below
All bookshop customers can access our Customer Book-Find facility. Tell us what titles you are looking for and we will try our best to locate them for you.
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| How to Pay |
Customers may pay by:
- Cheque/International Money Order, which must be in Sterling and drawn on a UK bank, (payable to RIBA Enterprises)
- RIBA Bookshop Credit Account - online applications from UK customers are welcome > apply online now! Overseas customers please contact our Customer Service Team to request an overseas Credit Account application form (contact details below)
- Cheque. Orders may be placed on-line, but payment sent under separate cover as a Cheque (payable to RIBA Enterprises)
- Credit/Debit cards - VISA / MASTERCARD / MAESTRO / DELTA / SWITCH / SOLO / AMEX
EU VAT Customer Notice
Customers based outside the EU (but including the Channel Islands and Switzerland) who have selected VAT-able items in their order will not be charged VAT. For further details contact our Mail Order Customer Service team (details below).
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| Payment for goods |
Payment by credit/debit card is taken at the point the order is placed online or when the order is processed by our Customer Service team (telephone and fax orders). Where goods are out of stock or are forthcoming, payment will be taken and goods will be dispatched automatically when available. We will advise customers of any problems with their order. Customers awaiting outstanding orders may cancel at any time and receive a full refund (see returns and refunds below).
Payment at the time of placing the order offers increased protection to customers, as we do not hold customers' credit/debit card details on our systems whilst orders are being processed and despatched.
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| How secure is payment? |
Shopping with RIBA Bookshop is safe. All orders travel over SSL (Secure Sockets Layer) which encrypts your details making them secure from interception. We do not store credit card details but pass the information onto a PCI compliant partner that has a secure payment handling server.
Join the thousands of regular customers who have already purchased on-line from us, safely without card fraud. If you do feel uneasy, there are alternative payment methods (see above).
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| Order processing and despatch |
Orders are usually dispatched the following working day, subject to stock availability. Where goods are out of stock our Customer Service team will contact you with an estimated availability date. Customers can choose to cancel or amend their order at any time prior to dispatch and receive a full refund.
Availability
Any information regarding availability is subject to our suppliers’ stock levels. This website does not link to our stock database and so availability dates/stock levels as displayed on this website are subject to change.
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| How our goods are delivered |
Within the UK, goods weighing less than 2kg are sent by First Class post, while those weighing more than 2kg are usually sent by 1-2 day courier service. A signature will be required for delivery of couriered items.
Goods are sent outside the UK by standard courier service unless otherwise requested, taking approximately 7–21 working days.
Subject to stock availability, orders are normally despatched the following working day.
Should you require a quote for urgent courier service (UK and overseas) please e-mail us at orders@ribabookshops.com and we will happily arrange this for you.
If we are unable to deliver the goods within 30 days, you will be informed and advised of the amended date, with the opportunity to cancel your order should you so wish.
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| Post & Packing Charges |
Mail order postage & packing charges
UK
- Minimum charge £2 for all orders under £20
- Under £100 postage & packing is charged at 10%
- £100 - £199 postage and packing is charged at £10 flat fee
- £200 and over postage and packing is free
Overseas postage & packing charges:
- Minimum charge £2.50 for all orders under £12.50
- Postage & packing is charged at 20% of the total order value
Online orders
UK orders with a value over £50 are sent post free. The post free rate is calculated on the order sub-total excluding VAT and does not include online or downloadable products (only physical items sent via post).
Customers who qualify for the online free despatch offer will be asked to reimburse the postage costs, in full, if any subsequent adjustment to the order made by the customer results in the final order value being less than the qualifying amount.
Postage & packing and VAT
Please note: standard rate VAT is charged on postage & packing on VATable items.
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| Order Confirmation |
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Each order will be confirmed by email, immediately after the order is placed. No other action is required by the customer, unless they wish to amend or cancel the order. If you do wish to amend your order (prior to dispatch) simply email us at orders@ribabookshops.com or tel +44 (0)20 7256 7222, quoting your order number.
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| Cancellation |
Customers may cancel their order at any time prior to despatch. Any notification of a wish to cancel an order must be made in writing, by letter, fax or email to our Customer Service team:
Customer Service Team
RIBA Bookshops
15 Bonhill Street
London
EC2P 2EA
UK
E orders@ribabookshops.com
Fax +44 (0)20 7374 2737
The refund will be made as soon as possible after the customer cancels, but within 30 days at the latest. Refunds will be issued by the same payment method i.e. cheque payments will be refunded by cheque, debit card payments will be refunded to the same debit card.
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| Returns and Refunds |
Customers wishing to return unwanted, incorrect or damaged goods may do so up to 14 days after the invoice date for UK customers and 28 days for overseas customers. All returned items must be accompanied by a returns form sent with the goods. Copies are also available from the Help/Information page.
Returns for unsealed software products are at the discretion of RIBA Bookshops. No refunds are given for electronic documentation/downloads including RIBA Agreements Online and CIC Contracts Online.
Return of goods
Goods must be returned in a re-saleable condition with original packaging if possible. The customer must arrange for the goods to be returned at their expense; a refund for the goods (excluding original despatch costs) will be provided.
Damaged or incorrectly despatched goods
In the event that customers wish to return goods which are damaged or incorrectly despatched, a complete refund for the goods and the original despatch costs will be provided.
RIBA Bookshops will also bear the full cost of returning the goods, either by refund, or arranging to have the goods collected. The goods should be returned (with original packaging if possible, along with a returns form (see above)) to:
RIBA Bookshops Returns Department
28-42 Banner Street
LONDON
EC1Y 8QE
UK
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| Mistakes and complaints |
Any mistakes in invoices, receipts or payments, once agreed, will be corrected as soon as possible, and at the latest, within 30 days of agreeing to do so. All complaints will be acknowledged within 5 working days, along with notification of the length of time estimated for its resolution. All complaints should be addressed to:
The Mail Order Department
RIBA Bookshops
15 Bonhill Street
LONDON
EC2P 2EA
UK
Tel +44 (0)20 7256 7222
Email sales@ribabookshops.com
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| Special offers, promotions and discounts |
Where customers are responding to a promotional offer or discount, a discount code may be required (entered during the checkout process) to amend the price on a qualifying order.
Where a discount or promotional code is offered against a specific item or group of items, the discount or offer can only be claimed against those particular items.
Discounts are generally offered on the order sub-total and exclude postage & packing costs.
Generally, unless specified, only one discount/promotional code will be allowed per order or per customer. Customers eligible for ongoing discounts (including RIBA Student and Graduate Members, BIDA Student Members and CIAT Student Members) will only be able to claim one form of discount on their order i.e. discount or promotional codes can not be used in addition to their 10% Student discount.
RIBA Bookshops reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.
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| Trade customers (RIBA Bookshops Distribution) |
Book trade customers can apply to open a Credit Account.
Trade customers are excluded from any promotional offers or discounts offered by RIBA Bookshops.
Trade orders can be placed by telephone, fax or email to:
RIBA Bookshops Distribution (Trade Orders)
15 Bonhill Street
London
EC2P 2EA
UK
Trade order hotline tel +44 (0)20 7256 7222
Fax +44 (0)20 7374 2737
Email sales@ribabookshops.com
For trade terms please contact us at the above address.
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