We aim to provide the best customer service and a fast and reliable mail order delivery to our customers.
We actively encourage feedback from our customers. This is what they say:
'Excellent Service and books received within 2 working days of ordering.'
'The only thing I can advise you is to have a translation of the website in various languages to cover a wider public. Besides that you have a perfect service and delivery time surprising, I did not think to be delivered so quickly. All my congratulations to your team.'
'Nothing to improve on, easy to order and very very quick delivery.' Customer at CMPG Architects.
'I cannot think of any improvement to the bookshop service based on my recent order. It was exceptionally quickly delivered, well packed, just what was required.'
'RIBA Bookshops, is the most efficient on-line I have yet to use. I have no idea how you can improve the service which I receive.' Customer at Moss Wood.
'It would be useful if you gave more extensive previews of passages from the books. Other than that, I got an excellent personalised service from your staff and I had my order delivered in less time than I expected.'
'Always an excellent service. Thank you.' Customer at Purcell.
'Excellent service' Customer at Graham Holland Associates.
'Online ordering was straight forward. Delivery was next day even though it was mid/late afternoon when the order was placed. No improvement necessary.'
'Dear Abdul, many thanks for your assistance with the purchase of some JCT materials today. The service we received was second to none.' Librarian, London
'Just ordered a book from your website, and I couldn't be more satisfied with the easiness. And it's cheaper than other websites. Thank you from Lisbon (PT).'
'I live in Toronto, Canada. The book I ordered arrived within a week even though I chose not to pay for the expedited service. This is truly amazing speed as our postal system in Canada is wildly unpredictable. The book I purchased is fabulous. Thank you so much.' Arlene Beaumont.
'This was my first order with yourselves, cannot make any suggestion(s) at present as service was perfect.' Vidya Wadher.
'I doubt there is any improvement you need to make. The whole operation from login, select, order and receive is excellent.' David Houston.
'It’s brilliant getting the books the next day. Much better service than other specialist sellers.'
'I only ordered them yesterday and amazingly all of them turned up this morning! What fantastic service.'
'We have always received excellent customer service when purchasing and returning goods. A pleasure to do business with you.' Alison Owens - The Marks Davis Partnership.
'I emailed about an extremely hard to find title on Tuesday and by Wednesday morning RIBA had delivered it to me. Both the email and telephone customer service team was excellent and the efficiency of the delivery was a world away from other online retailers.'
'Not a query but a complement - I really applaud the new website - it is clear and uncluttered and makes the pleasurable task of book selection even better! Thanks.'